I learned benefits through peers and by needing to configure the system to use them. Sometimes it’s as simple as reading up on the benefit handbook from the provider.
And for questions, it would depend what they’re related to.
I agree with Dana, I learned about benefits by reading the documentation provided by our own benefits providers. I have only worked with Canadian Benefit Providers but they often have a help line that you can call and we have always had a case manager we could reach out to.
I remembered this website that I read through back when I started administering benefits https://www.clhia.ca/ it is Canadian but maybe you can find their sister American corporation. I also found reading through the websites of the top benefits providers in Canada was helpful as they had the most resources. A quick Google search came up with State Farm in the US, their website is quite large maybe you can find some answers there? Good Luck 😊
This has been an interesting discussion. As someone who has the GBA through the CEBS program, I cannot stress the valuable information that the program provides when it comes to Canadian benefits. CLIHIA is the lobbying body for Canadian Insurers with some help for individual Canadians. I’ve learned to only use the carrier contract, not a booklet, to validate coverage and administrative practices. Canadian taxation is complex and will vary from province to province for not only benefits, but also for pension, and for employment law. http://www.ifebp.org and look for Canadian content. They also run a session a couple of times a year for Americans who manage Canadian benefits.
