We provide tool allowances to our service techs and we had many of them submitting their receipts for reimbursement and then returning the tool without having brought them into the shop. We now make sure that we keep a list of the type tools being reimbursed and manager/shop foreman ensures that it is being used for at least a month before we complete the reimbursement.
I’ve also seen a huge increase in requests for a change of banking information. Our employees have access to their profile to update their banking themselves so encourage them to do so. If I have to make the change, I verbally contact them and ask security questions to confirm their identity and also confirm with their direct superior in person that this change is legit.
