January 8, 2026 | Sara Maginn Pacella |
Payroll employees hold an influential position within their organizations thanks to their regular interactions with various pillars of the business, including senior leadership, finance and every employee they process pay for.
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Payroll employees can use their position to make meaningful improvements to payroll financial wellness programs. This could be through influencing senior management decisions on related initiatives or offering their time and expertise to employees, including:
- Helping employees understand their pay slips;
- Promoting workplace benefits related to financial wellness;
- Promoting financial literacy education initiatives in the workplace;
- Providing insight to help build and improve on existing financial wellness programming; and
- Acting as champions for new financial offerings within the workplace to help improve such programming.
Why employees need to understand their paycheques and how payroll professionals can help
Understanding what’s on your paycheque is a critical part of personal budgeting. People need to understand their pay slips beyond gross pay and net pay. It’s particularly important to understand withholdings, to ensure they are paying enough taxes. Employees should also understand what an “H” or “S” on their pay slip means – whether they are receiving hourly or salaried wages. It’s also important to understand vacation pay, sick pay, holiday pay, overtime and reimbursement for work-related expenses, such as mileage.
As best practice, employee onboarding should include a payroll employee explaining their paycheque, including their Canadian Pension Plan (CPP), Employment Insurance (EI) and federal and provincial tax deductions. Payroll employees should also walk staff through other deductions like insurances, RRSP and company-wide pension plans, unions dues and charitable donation deductions (if applicable).
By opening the door to questions when a new employee begins working and by establishing an open-door policy for pay-related questions, an organization creates a corporate culture in which important financial matters can be better understood. Staff will not be afraid to ask questions and, in turn, improve their financial literacy.
” Timing the release of financial literacy material (particularly on debt management, paying down a mortgage or loan and participating in savings programs) to select pay periods may encourage employees to participate in savings programs, make a dent in their debt and make progress on their financial goals ”
How payroll can help promote financial-related workplace benefits
Communication is vital to promoting workplace benefits, financial or otherwise. Using a variety of communication channels can be key to successful staff engagement with financial wellness programs.
Recommended communication channels include:
- Onboarding documentation;
- Regular email communication;
- Information sessions;
- Posters in breakrooms and on staff bulletin boards;
- Town hall meetings;
- Company-wide newsletters; and
- Information attached to printed pay slips.
Providing coaching documentation
Opportunities for payroll professionals to provide additional financial wellness coaching arise at certain times of year, as employees see extra cash in their bank accounts. Timing the release of financial literacy material (particularly on debt management, paying down a mortgage or loan and participating in savings programs) to select pay periods may encourage employees to participate in savings programs, make a dent in their debt and make progress on their financial goals. Typically, good times to promote such financial coaching are when employees:
- Have reached their annual maximum of CPP and EI contributions and see an increase in their take-home pay;
- Who are paid bi-weekly have a month that has three payments, instead of the usual two;
- Receive vacation payments;
- Have worked a lot of overtime hours;
- Receive bonus payments; and
- Receive a pay increase or retroactive payment.
Payroll automation and financial wellness
Keeping participation in financial wellness programs easy, automated and accessible is paramount to success. Surveys can identify and address barriers to participation (such as minimum balances required to participate in savings programs), providing insight to help build and improve on existing financial wellness programming.
All these initiatives provide touchpoints and opportunities for payroll professionals to build rapport with employees. This can result in informal discussions on how to improve existing financial wellness programs and greater participation in more formalized, anonymous surveys. A combination of anecdotal sentiment and survey data can be important for reporting on and improving the overall quality of financial wellness organizationally.
Be a champion
To encourage participation and company-wide commitment, payroll professionals should use their positions to communicate wins to financial wellness participants, employees yet to engage with the program and senior leadership. This is fundamental to payroll’s contribution to financial wellbeing.
There’s a reason so many companies look for customer reviews: people listen to them. Internal success stories matter. To obtain employee testimonials, foster a safe environment, ask specific, open-ended questions, make it easy for them to respond and offer people various formats to share their experiences anonymously and confidentially.
“How payroll can help boost financial wellness across the organization ” ?
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