Let’s define “reliable”. In today’s day and age, reliability can mean a few things…especially when it comes to cloud payroll.
1 – Does the software require regular updates? Does it have unpredicted outages and downtimes?
All software and more importantly cloud software is amazing when it works, but there can be unpredicted slowdowns. Do your research to see what users are saying. How much time are they losing, is it consistent, and how big or how long are the outages? Also, keep in mind that older software systems tend to have more and more outages due to necessary updates to keep up with technology.
2 – Can you rely on customer support?
We all know how tight the turnaround times are for payroll. If your payroll software provider can’t assist you within a reasonable time or doesn’t have a ticket prioritization system in place, you could face critical and costly delays. Find a provider with reliable and consistent customer support.
3 – Can you rely on it to keep up with other technology and integration options?
Or do you have workarounds that may leave room for errors? Does your software integrate with time management software and/or your accounting software? These are important things to think about because the more you have to manually transfer data, the more open your process is for errors.
4 – Can you rely on it being secure?
Ensure that the payroll software you choose is meeting or exceeding security compliance. Choose software with features like:
*Two-factor authentication
*Admin and role delegation/ restrictions
*Portal for distribution of employee pay information (please do not email payroll information without additional security measures)
Hope these considerations help you decide which payroll software will be reliable for you!
